IT Support (m/w/d)
Your voice decides how our clients experience IT.
You're the first voice our clients hear when something's not working — and you make sure IT problems get solved quickly and with a smile. At HAGEN+TRIEBSCH there's no anonymous helpdesk waiting for you, just real contact, a strong team, and the time to actually help.
Your tasks
- First point of contact for our clients' users — by phone, e-mail, and through our service portal
- Accepting, logging, and prioritizing incidents and service requests
- Independently resolving standard requests around Microsoft 365, Windows, printers, and peripherals
- Careful documentation and a structured handover to 2nd level support
- You follow your tickets through to resolution — and stay on top of them
What you bring
- Completed vocational training, ideally in IT — or a career change with initial IT experience
- Enjoyment of client contact and strong service orientation
- Very good German and good English skills
- Solid basic IT knowledge (Microsoft 365/Office, Windows, printers) — we'll teach you the rest
- A calm, solution-oriented manner, even when things get hectic
What we offer you
- Structured onboarding and dedicated mentors instead of being thrown in at the deep end
- Flexible, family-friendly working hours
- Working from home or hybrid
- Professional development and certifications (including in the Microsoft ecosystem)
- A collegial, open team with short paths and regular company events